FAQ

Frequently Asked Questions

LIVE EVENTS

How much does it cost to register for a live workshop?

Library Directors and staff: $80.00 USD

What is included in my registration fee for a live workshop?

The full day’s presentation as well as take away pieces, including personalized tool kits from sessions led by leaders in the library field. Lunch and refreshments are served throughout the day.

Do you offer group discounts for the live workshops?

We are pleased to offer a discount of 10% off of the cost of a single ticket (discounted rate=$72) for those purchasing five or more seats. This is a great option for supporting a team-building experience. And many libraries, library systems, state libraries and associations are taking advantage of this low-cost opportunity to support and invest in the leadership development and continuing education of current and emerging leaders. If you are interested in this option, please email us at support@mediasourceinc.com.

I have a promo code for reduced admission to a live workshop. How do I use it?

Once on the registration form, click the blue “Enter promotional code” link found above the green “Order Now” button and enter the code. Select the number of tickets you wish to purchase. Click the Register button, complete the required information and click complete registration. You will get a confirmation email from EventBrite.

How can I register multiple people?

You will be prompted to increase the number of tickets you wish to purchase as well as provide information for each registrant on the registration form.

May I cancel my order and what is the refund policy? Cancellations and Substitutions

Once registered, cancellations will not be accepted. Substitutions for the same amount of fees may be made through the last event scheduled in 2016. Please indicate the name and the title of the person who will be replacing the original registrant and notify us via email at support@mediasourceinc.com.

Who should attend?

Our live webcasts are designed to optimize the contribution and impact of the individual library staff member, including librarians, support staff, public-facing service representatives, administration and IT/technical services. Directors are encouraged to send multiple staff members to our live events for a unique team building experience; groups of five or more will receive 10% off of each ticket.

My library is interested in hosting a workshop. How should we proceed?

Simply email us a request at support@mediasourceinc.com.

ONLINE COURSES

How much does it cost to register for an online course?

Pricing varies from course to course. Please visit the course that you wish to attend’s web page for pricing information.

Do you offer group discounts for the online courses?

We are pleased to offer a discount of 10% off of the cost of a single ticket for those purchasing five or more spots. This is a great option for supporting a team-building experience. If you are interested in this option, please email us at support@mediasourceinc.com.

I have a promo code for reduced admission to an online course. How do I use it?

Once on the registration form, click the blue “Enter promotional code” link found above the green “Order Now” button and enter the code. Select the number of tickets you wish to purchase. Click the Register button, complete the required information and click complete registration. You will get a confirmation email from EventBrite.

What methods of payment are accepted?

We accept VISA, Mastercard, American Express and Discover.

What do I do if my credit card was declined or didn’t go through?

First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still have difficulties, contact us at support@mediasourceinc.com.

How can I get a copy of the receipt for my purchase?

Proof of purchase was emailed to your provided address immediately upon registration. This email comes from orders@eventbrite.com. Please check your spam filters, and junk mail, for messages that may have been blocked from this address. If you are still not able to locate the email, please contact us at support@mediasourceinc.com

Will you accept a Purchase Order?

We can accept purchase orders/checks as methods of payment, however we must receive payment before the course begins. Please contact support@mediasourceinc.com to complete a form needed to accompany your purchase order.

What is included in my registration fee for an online course?

Each instructor-led course includes a weekly, live, one-hour-one and a half hours presentation by a guest speaker over the course of four weeks (with recordings available afterward). Participants will receive individualized attention from course expert facilitators in a coaching environment. Homework will be assigned to help you make progress on your goals. Participants will also have access to ongoing group conversation via discussion forums, articles, videos and other resources.

Do I need to prepare in advance of an online course?

There are no advance reading materials for the online courses, but participants will be prompted by email to join the online classroom a couple of days before it officially opens. You will have four weeks to participate in the course and the online environment will remain open for four weeks after class ends, so you can access any materials within that period.

What kind of time commitment is required for the online courses?

There are a minimum of four (4), one to one and a half hour live presentations over the course of each 4-week course. The amount of time you spend working on homework assignments and interacting with your coach and fellow students each week will depend on you! You can expect to spend 2-4 hours per week in addition to the live presentations but that will vary depending on each student.

Are the online courses archived?

Yes. You may access the course information including webcasts at any time from the start of the course until 4 weeks after it ends.

What are the technical requirements to participate in an online course?

The main technical requirements are a high speed internet connection and a computer that easily streams video. In other words, are you able to watch YouTube videos without a problem? If so, you’ll most likely be fine. But, to be sure, you can check your connections here with this diagnostic: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm

Do you offer continuing education credits?

Unfortunately, we are not able to offer CEUs at this time, however we can offer a certificate of attendance which some states may accept. You may request a certificate of attendance at the end of the course.

What is The Commons?

Launched in 2015, The Commons is an exclusive, online forum for live workshop or online course participants and Library Journal Movers & Shakers alumni to access and share resources, view webcasts, discuss issues with peers, and stay connected with leaders in the field.

How do I access The Commons?

If you previously attended a live workshop or online course, or are a Library Journal Movers & Shaker, you should have received a welcome email with login instructions. If you are a future workshop or course participant, your login information will be emailed to you following your registration. If you lost or need your login information, contact support@mediasourceinc.com.

I signed up for an online course but I haven't received an invitation to join the Commons?

The invitations are sent each Monday afternoon and will be sent to your email. If you do not receive access, contact us at support@mediasourceinc.com

WEBCASTS

I cannot attend the live broadcast of a webcast. Can I access the presentation at a later time?

Yes. Register now and you will receive an email from Library Journal with the URL to access the archive for that webcast.

The Audience URL in the confirmation email doesn't work.

The URL to enter the webcast may have wrapped in your email program thus, truncating the URL into two sections. Check to see that the URL has not been broken, or is missing characters. You may need to cut and paste the full URL into the address field of your Web Browser.

Can I access the event from a different computer than the one I registered from?

If you have already registered for the event, you can access the event regardless of the computer you initially registered from by entering your e-mail address in the returning registrant portion of the event registration page.

Pressing the "Launch Presentation" button doesn't do anything?

If you have a pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You many need to temporarily disable the pop-up blocking software in order to participate in the event.

The media player automatically stops or it continually stops and rebuffers.

Network congestion can occur at any time due to the following problems:
• If you are connecting to the Internet through a modem.
• You are trying to access an event during peak Internet traffic hours.
• If you are connecting to the Internet from outside Northern America.
• There is heavy traffic on your company network.

To alleviate network congestion, you may want to consider the following:
• Upgrading to a faster connection
• Minimize the amount of applications you are running while accessing the event
• Try accessing the event during an off-peak Internet traffic period.

To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation at a later time when network congestion may have lessened.

MISCELLANEOUS

How can I find out more about Library Journal, B.A David Company, and EDMAKER?

To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at LibraryJournal.com.

The B. A. David Company is an organizational and leadership development company specializing in helping libraries create environments where extraordinary things happen every day. To learn more visit B.A David.

EDMAKER provides full-service solutions for people and organizations who want to engage their communities through online learning.  To learn more visit edmaker.co

@mediasourceinc.com

Need more information?

Email our team today to learn more about our professional development offerings. Please include the name of the program that you are interested in.

DISCLAIMER: The sponsors and management of Library Journals, LLC reserve the right to make necessary changes in these programs. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topic and/or speaker. Neither Library Journals, B.A. David Co., nor any sponsor assumes any liability for the acts of their suppliers nor for the safety of any participants while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.