Designing the Future

A Design Thinking Workshop

June 7, 2017

San José Public Library
Dr. Martin Luther King Library, Jr. Library
150 East San Fernando Street
San José, CA 95112

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Designing the Future

The challenges facing libraries are real, complex, and varied. As such, they require new points of view, tools, and strategies. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO—an award-winning global design firm—has developed a toolkit to help librarians learn how to apply design thinking as a technique for problem identification and the development of thoughtful solutions.

This full-day workshop offers attendees the opportunity to dive in and tackle real-life problems during a series of collaborative exercises led by experienced design thinking facilitators from Chicago Public Library. Drawing on the toolkit, you’ll get a step-by-step look at design thinking and come away with the knowledge to solve problems and put this effective method into practice at your library.

Learning Outcomes

Through expert instruction as well as collaborative and individual hands-on activity, you will learn:

  • About design thinking and its relevance to libraries
  • How to tap into your creativity to get a sense of the principles of design thinking and apply them to your library
  • How to more deeply understand your patrons
  • How to use design thinking to adapt to your community’s changing needs

Join us for an exciting day that will empower you to tackle challenges. From space planning in all corners of the library to redesigning services and staffing to developing a more user-centric, community-minded approach, design thinking will allow you to unleash your ingenuity and creativity to problem solve.

This workshop does not require experience with design thinking. All participants will be given the tools to walk away with ideas you can emulate in your library, regardless of your library’s size or budget.

Attendees are encouraged to come as a group for a team building experience! Contact us for group rates.

Facilitators & Speakers

Jill Bourne, City Librarian, San José Public Library (CA) and Library Journal’s 2017 Librarian of the Year

Michelle Frisque, Chief, Technology, Content and Innovation, Chicago Public Library (IL)

Sasha Neri, Librarian, Information Center and Maker Lab, Chicago Public Library (IL)

Julka Almquist, Independent Designer and Researcher, Chicago Public Library (IL)

In Partnership with:

Chicago Public Library

Group discounts are available!

Register in groups for a unique team-building experience and get everyone working together. Contact us to learn more.

LJPD_DesignThinking_Toolkit_Cover

Agenda

8:30-9:00 AM: REGISTRATION & BREAKFAST

9:00-9:45 AM: INTRODUCTION/WHY DESIGN THINKING?

9:45-10:30 AM: INSPIRATION (RESEARCH)

Build and practice strategies to learn about your library’s users and prospective users by observing, listening and building empathy with them through a variety of research techniques.

10:30-11:00 AM: INSPIRATION (INTERVIEWS)

We’ll learn how to develop interview questions and practice user interviews that give you actionable insights into what users want but may not be articulating in obvious ways.

11:00-11:15 AM: BREAK

11:15-12:30 PM: DEVELOP A “HOW MIGHT WE…?” QUESTION TO GUIDE YOUR DESIGN PROJECT

Participants will be led through an exercise and asked to break out of their box in order to create a problem statement that is broad enough to invite new ideas and narrow enough to be solvable.

12:30-1:30 PM: LUNCH (PROVIDED)

1:30-2:00 PM: IDEATION (BRAINSTORMING & PROTOTYPE)

Your team will apply insights you’ve gathered from the morning’s user research to answer your “How Might We. . .?” questions and generate many possible solutions. Then, you’ll work together to choose one idea to test.

2:00-2:45 PM: IDEATION (PROTOTYPE)

Now, it’s time to test your idea. We’ll use a hands-on approach to bring your idea to life and simulate testing it with users to gather their feedback.

2:45-3:30 PM: ITERATION (USER FEEDBACK & MINI-PILOT DESIGN)

Participants will use live feedback from peers to make improvements to their prototype and prepare a mini-pilot.

3:30-3:45 PM: BREAK

3:45-4:30 PM: CLOSING PANEL

Featuring libraries that have applied design thinking to a variety of large and small service improvement projects.

4:30-5:00 PM: NETWORKING