Designing the Future
A Design Thinking Workshop
October 17, 2017
Hartford Public Library
Center for Contemporary Culture (CCC)
500 Main Street
Hartford, CT 06103
Led by experienced design thinking facilitators from Chicago Public Library, Designing the Future is an introductory live workshop that provides the opportunity for library professionals and teams to tackle their real-life problems through a series of expert-led collaborative exercises.
With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, this full-day introductory workshop draws upon the toolkit developed by IDEO, an award-winning, human-centered global design firm, to help libraries use design thinking to better understand and service library patrons. The program will take a step-by-step approach to guide you through the process of understanding design thinking so you can put it into practice at your library.
Through expert instruction as well as collaborative and individual hands-on activity, you will learn:
Join us for an exciting day that will empower you to tackle challenges. From space planning in all corners of the library to redesigning services and staffing to developing a more user-centric, community-minded approach, design thinking will allow you to unleash your ingenuity and creativity to problem solve.
This workshop does not require pre-existing knowledge or experience with design thinking. All participants will be given the tools and information needed to walk away with ideas to emulate in your library, regardless of its size or budget.
Attendees are encouraged to come as a group for a team building experience! Contact us for group rates.
8:30-9:00 AM: REGISTRATION & BREAKFAST
9:00-9:45 AM: INTRODUCTION/WHY DESIGN THINKING?
9:45-10:30 AM: INSPIRATION (RESEARCH)
Build and practice strategies to learn about your library’s users and prospective users by observing, listening and building empathy with them through a variety of research techniques.
10:30-11:00 AM: INSPIRATION (INTERVIEWS)
We’ll learn how to develop interview questions and practice user interviews that give you actionable insights into what users want but may not be articulating in obvious ways.
11:00-11:15 AM: BREAK
11:15-12:30 PM: DEVELOP A “HOW MIGHT WE…?” QUESTION TO GUIDE YOUR DESIGN PROJECT
Participants will be led through an exercise and asked to break out of their box in order to create a problem statement that is broad enough to invite new ideas and narrow enough to be solvable.
12:30-1:30 PM: LUNCH (PROVIDED)
1:30-2:00 PM: IDEATION (BRAINSTORMING & PROTOTYPE)
Your team will apply insights you’ve gathered from the morning’s user research to answer your “How Might We. . .?” questions and generate many possible solutions. Then, you’ll work together to choose one idea to test.
2:00-2:45 PM: IDEATION (PROTOTYPE)
Now, it’s time to test your idea. We’ll use a hands-on approach to bring your idea to life and simulate testing it with users to gather their feedback.
2:45-3:30 PM: ITERATION (USER FEEDBACK & MINI-PILOT DESIGN)
Participants will use live feedback from peers to make improvements to their prototype and prepare a mini-pilot.
3:30-3:45 PM: BREAK
3:45-4:30 PM: CLOSING PANEL
Featuring libraries that have applied design thinking to a variety of large and small service improvement projects.
4:30-5:00 PM: NETWORKING